Frequently Asked Questions


BAnQ facilities

Top Are BAnQ's facilities open?

The National Archives centres and the Grande Bibliothèque are open, including the National Collection's reading room.

Find out the latest on what's happening at the Grande Bibliothèque.

Staff members at the Québec National Library process research requests by telephone and email. If your research requires it, we will schedule an appointment. Otherwise, the reading room remains closed, except for patrons who have booked an appointment.

Grande Bibliothèque

Top Is the Grande Bibliothèque open?

The Grande Bibliothèque is open to the public but can currently welcome only 400 people. All its services are available except the following ones:

  • On-site events
  • On-site workshops
  • Group visits
  • Group study rooms and study carrels
  • Loan of laptops and tablets
  • Language Lab
  • La Hutte, a creative lab in the children’s library
  • Lockers

** Please note that users can now enter and leave using all the doors, including the Metro’s entrance.

Top What are the opening hours of the Grande Bibliothèque?

For now, the Grande Bibliothèque is open:

  • Tuesday through Friday: from 10 am to 7 pm.
  • Saturday and Sunday: from 10 am to 5 pm.

The library and its phone services are closed Mondays.

These opening hours are temporary.

Check the detailed schedule.

Top What are the opening hours of the children’s library (Espace Jeunes)?

The Espace Jeunes (the children's library) is open Tuesday through Friday from 10 am to 7 pm and Saturdays and Sundays from 10 am to 5 pm.

Children 10 years and older must wear a procedural mask. Wearing one is recommended for children between the ages of 2 and 9.

Top How do I access the Grande Bibliothèque?

Patrons can enter and leave the Grande Bibliothèque through the doors leading onto de Maisonneuve Blvd or through the Metro access.

The Berri, Savoie–Saint-Denis and Jardin d’art–Ontario entrances are closed until further notice.

TThe Grande Bibliothèque's parking lot is open. Once they have parked, patrons must go outside and enter the library though the door on de Maisonneuve Blvd.

Top Can I use a work table, an armchair or a computer station?

Work tables, armchairs and computer stations are available to all users, not just subscribers.

Seated spots and computer stations cannot be reserved.

There is no maximum time for using seated spots. Computer stations can be used for a maximum of 2 hours per day.

Please note that:

  • only individual work is permitted; however, young users may be accompanied by a parent;
  • a procedural mask must be worn at all times by users 10 years and older;
  • a maximum of 5 pages can be printed per person, per day at the computer stations.

Top Are there any on-site activities at the Grande Bibliothèque

No, all events and workshops taking place at the Grande Bibliothèque are cancelled up to and including February 6, 2022. Several online activities are posted on BAnQ’s website. Please view the calendar of activities (in French).

Top What are the guidelines for visiting the Grande Bibliothèque?

In order to minimize health risks to patrons and staff:

  • Procedural masks are mandatory at all times for patrons 10 years and older. Patrons who do not have one will be given one at the entrance.
  • Face coverings are not accepted.  
  • Patrons experiencing symptoms associated with COVID-19 will not be allowed into the building.
  • Patrons must wash their hands at designated stations.

Top What kind of measures are in place to protect patrons?

Various measures have been introduced to protect the health of patrons.

  • Posters reminding everyone to respect social distancing measures and safety guidelines are displayed at the entrance and inside the building.
  • All user services employees wear masks or visors.
  • Physical barriers (clear partitions) have been installed at the service desks between staff and patrons, as well as between patrons themselves.
  • Surfaces are cleaned more frequently.
  • Study spots are cleaned every 4 hours.
  • In accordance with a specific guideline issued by public health authorities and a recommendation by the technical association for the industry of building services, the amount of fresh air in the Grande Bibliothèque has been increased. The systems supplying the public and administrative sectors of the building also operate more frequently.

National Archives

Top What archival research services do the National Archives offer?

Remote reference and information services

While waiting for the full reopening of our reading rooms, our staff members are at your service to support you in your research endeavours.

Contact us with your needs by filling out this form or calling us. We will get back to you as soon as possible by email, phone or videoconference. We can assist you with your research and copy certain pages for you, if need be (in compliance with the Copyright Act and any other restrictions) if the documents that are of interest to you are not available online.

If your request pertains to a specific archives centre, you can also contact this centre directly.

Viewing materials on site

Users can now access materials at the National Archives, no appointment needed. Read more.

If your research requires it, we can schedule an appointment with you at one of our centres. The appointment is made after you have discussed your research by phone with a member of our staff.

Top What should I expect for my visit?

  • Upon arrival, researchers are asked to store all personal belongings in a locker or another designated space.
  • Researchers are assigned a place according to the type of materials they wish to view and must avoid moving around.
  • Procedural masks are mandatory at all times.
  • Patrons and staff must be 2 metres (6 feet) apart from one another.
  • Staff will supply researchers with the archival materials required for their work.
  • Only individual work is permitted.
  • Reading areas are cleaned on a regular basis.
  • E-payment is preferred.
  • Snacking areas and lounges are off-limits to researchers.

Top What other National Archives services can I use?

Online resources

The Advitam research interface into the archives is accessible.

BAnQ also encourages its patrons to browse and use its digital services at banq.qc.ca, which they can use to remotely access its collections and archival holdings, borrow books in French or in English, read magazines and newspapers in French or in English, listen to music and watch videos.

https://numerique.banq.qc.ca/.

Activities

Are there any National Archives-related activities offered on BAnQ's website?

Many online activities are posted on BAnQ's website. Please checx the calendar of activities (in French).

Digital copy services

Is it possible to place a document reproduction request?

Yes. You can place a document reproduction request by filling out the designated form.

Donations and transfers

Do you still receive and process private archive donations?

Yes. However, expect some delay for visits to donor residences or offices, approval of new archival fonds and transportation of materials to our facilities. If need be, an archivist will email you to let you know the status of your request.

Do you still receive transfers of public archives?

Yes. The National Archives centres are once again receiving archival materials.

Support services for managing centralized and decentralized public archives

Can I send a request to change a records retention schedule?

Yes. You can complete and submit such a request.

Can I complete and submit a request to transfer public archives?

Yes. You can submit requests through the Advitam transactional tool.

Can I ask an archivist a question?

Yes. You can contact an archivist by email or by phone. Municipal, health and education government departments are specifically asked to contact their regional BAnQ archivist. [PDF - 120KB]

National Library

Top What services are now offered at the Québec National Library and at the National Collection (located at the Grande Bibliothèque)?

Research assistance

While waiting for the full reopening of the National Collection at the Grande Bibliothèque and of the Québec National Library, our librarians are at your service to support you in your research projects. Read the guidelines.

Viewing materials on site

Users can access the National Library’s materials. Read the guidelines.

Top What other National Library services can I use?

Donations of published materials

Can I submit published materials as donations to BAnQ?

Yes. All submissions must be sent to achat@banq.qc.ca. Donations cannot be brought or sent directly to the facility.

Legal deposit

Can I ask questions or submit requests to the legal deposit service?

Yes. Questions and requests can be sent to depot@banq.qc.ca.

Can I submit the legal deposit of materials?

Yes, materials can be sent by mail to the following address:

Section du dépôt légal
Bibliothèque nationale du Québec
Bibliothèque et Archives nationales du Québec
2275, rue Holt
Montréal (Québec)
H2G 3H1

or brought in person to:

Bibliothèque nationale du Québec (Québec National Library), at 2275, Holt Street, Montréal, and at the Grande Bibliothèque’s National Collection.

Can I submit the deposit of digital publications?

Yes. Through the extranet. Send your questions by emailing pubelectro@banq.qc.ca.

ISBN request number

Can I request an ISBN number?

Yes. Through the extranet. Requests can also be emailed to isbn@banq.qc.ca and isbngouv@banq.qc.ca.

Bottin des éditeurs francophones canadiens (French-Canadian publishers' directory)

Can I send change requests to the publishers' directory?

Yes. Address change requests and questions can be emailed to isbn@banq.qc.ca.

Cataloguing in Publication (CIP)

Can I take part in the CIP programme?

Yes. Just fill in the Cataloguing in Publication Information form (in French).

Activities

Are there any National Library-related activities offered on BAnQ's website?

Many online activities are posted on BAnQ's website. Please check the calendar of activities (in French).

Digital copy services

Is it possible to place a document reproduction request?

Yes. Longer wait times are expected due to high demand.

Useful general information

TopWhere?

Where is the Grande Bibliothèque and how can I get there?

Grande Bibliothèque: Map

Grande Bibliothèque

475, boulevard De Maisonneuve Est
Montréal (Québec) H2L 5C4

Phone: 514 873-1100 or
1 800 363-9028 (in Québec)
Fax: 514 873-9312

 

Berri-UQAM metro station
Buses: 15, 30 or 125

Paid parking (access from avenue Savoie and rue Berri)

Where is the Québec National Library and how can I get there?

Preservation centre: Map

Québec National Library

2275, rue Holt
Montréal (Québec) H2G 3H1

Phone: 514 873-1100
or 1 800 363-9028 (in Québec)
Fax: 514 873-7168

A parking lot located at the west end of the building is available to patrons free of charge.

Buses: 197, 94, 47, 27, 45, 10

Where are the National Archives centres?

See the BAnQ archives centres section

TopWhen?

When is the Grande Bibliothèque open?

See the opening hours

When is the reading room at the Québec National Library open?

The reading room at the Québec National Library is open to users who have scheduled an appointment to view documents.

When are the National Archives centres open?

See the BAnQ archives centres section

TopWho?

Who can use BAnQ's services?

All Québec residents have free access to BAnQ's services.

Is the Grande Bibliothèque accessible to persons with disabilities?

Yes, the Grande Bibliothèque facilitates accessibility by complying with recognized standards. It provides persons with disabilities with exceptional access to culture and information. It offers services, collections and equipment adapted to the various types of disabilities.

TopWhat?

What is Bibliothèque et Archives nationales du Québec (BAnQ)?

BAnQ, which resulted from the merging of the activities of the Bibliothèque nationale du Québec and Archives nationales du Québec, is a library-science and archival cultural institution of national stature dedicated to the acquisition, preservation and promotion of Québec's published, archival and film heritage. BAnQ makes a public library available to all Quebecers by offering a vast universal collection.

More specifically, the institution has, as part of its mission, to assemble, preserve permanently and promote Québec's published heritage materials together with any related document of cultural interest, and materials relating to Québec that are published outside Québec. BAnQ also has, as part of its mission, to provide democratic access to the heritage materials constituted by its collections, and to culture and universal knowledge, and to act, in this regard, as a catalyst among Québec library and information institutions, thereby contributing to the personal development of Quebecers. Finally, BAnQ has, as part of its mission, to supervise, support and advise public bodies in the management of their current and intermediate archives, as well as to ensure the preservation of, facilitate access to, and foster the promotion of public archives.

What collections are available at the Grande Bibliothèque?

In addition to the National collection, which comprises all materials published in Québec, the Grande Bibliothèque has a universal circulating collection with over 4 million items, including 1.2 million books, 220 000 CDs and DVDs, and a vast collection of magazines, journals and newspapers from Québec and elsewhere. Bibliothèque et Archives nationales du Québec (BAnQ) also makes an extensive and constantly expanding digital collection available to the public.

The Grande Bibliothèque's circulation and reference collection is divided into sections:

  • News and new releases
  • Arts and literature
  • Maps and plans
  • Science and technology
  • Economics and business, jobs and careers
  • History, geography and biographies
  • Social science and the humanities
  • Language
  • Music and film
  • Youth

BAnQ also makes adapted materials available for people with perceptual disabilities. 

What collections can be accessed at the Québec National Library?

The heritage collections at the Québec National Library can be accessed by users. More specifically:

  • Posters
  • Maps
  • Postcards
  • Prints
  • Documentary iconography
  • Early books
  • Artists' books and bibliophile books
  • Performing arts programmes
  • Art bindings
  • Art reproductions

What archival collections and fonds are available in the National Archives centres?

The 10 National Archives cemtres house millions of items.

With more than 60 kilometers of written documents, namely the equivalent of approximately 185,000 archive boxes, 1,200,000 maps and plans, 18,700,000 graphical materials (photographs, postcards, prints, architectural and engineering drawings), and more than 78,000 films, videos and sound recordings, imagine everything there is to discover, read, see and hear about the history of Québec and the men and women who have shaped that history over close to four centuries.

What types of digitized materials are available in the digital collection?

Bibliothèque et Archives nationales du Québec provides access via the Internet to digital versions of tens of thousands of Québec materials, including books, newspapers, music scores, fixed images of iconographic and cartographic items, sound recordings and government publications.

These digitized resources are augmented by dozens of electronic resources from Québec and elsewhere, in all disciplines.